Privacy Policy

Effective date: 10 September 2025
Website: https://itteam.co.il
Entity: ITTeam (“we”, “us”, “our”)
Contact: support@itteam.co.il

We respect your privacy and are committed to protecting it. This policy explains what we collect, how we use it, and your choices. By using our website, you agree to this policy.

1) Who we are

We are an AI agency providing custom AI agent development, integration, training, and consulting services.

2) What data we collect

Information you provide: Contact forms, newsletter sign‑ups, demo/test access, comments, course registrations (name, email, phone, company, role, message).
Account/portal data (if applicable): Login email, profile details, support tickets.
Transactional data: Purchases and invoices processed by our payment providers (limited details for reconciliation—no full card data stored by us).
Usage data: IP address, browser type, device, pages visited, referral URLs, timestamps.
Cookies and similar technologies: To remember preferences, enable login, measure site performance, and secure the site. See Cookies below.

3) Comments & media (if enabled)

When visitors leave comments, we collect the data shown in the comments form, IP address, and browser user‑agent for spam detection. An anonymized string (hash) of your email may be sent to Gravatar to check if you use it; their policy: https://automattic.com/privacy/. After approval, your profile image may be publicly visible with your comment.

If you upload images, avoid embedding location data (EXIF). Visitors may download and extract any location data from images on the site.

4) Cookies

Essential cookies: For security, session management, and core features.
Preferences: Save display settings and choices.
Analytics (if used): To understand site traffic and improve performance.
Third‑party embeds: Some pages may include content from other sites (e.g., videos, forms) that set their own cookies.

Cookie durations:

Login cookies: ~2 days (or ~2 weeks if “Remember me” is selected); removed on logout.
Display preference cookies: ~1 year.
Editor/publishing cookies: ~1 day, may store a post ID (no personal data).

Your browser may allow you to block cookies. Some features may not function without them.

5) Embedded content & links

Embedded content behaves as if you visited the source website directly. Those websites may collect data, use cookies, and monitor your interaction, including tracking if you are logged in to that service. We are not responsible for third‑party content or policies.

6) How we use your data

To provide, operate, and improve the site and services.
To respond to inquiries, deliver proposals, and provide customer support.
To process payments and send invoices/receipts.
To send important service messages (e.g., policy updates, security notices).
With consent (where required), to send newsletters or marketing you can unsubscribe from at any time.
To protect our rights, prevent fraud/abuse, and comply with laws.

7) Legal bases (EEA/UK visitors)

We rely on legitimate interests (running our business, improving services), contract (providing requested services), and consent (where required for marketing/analytics/cookies). You can withdraw consent at any time.

8) Sharing your data

We share data with service providers who help us operate the site and deliver services (e.g., hosting, analytics, customer support, email, payments). Examples may include:
Hosting/CDN, email service provider, analytics, payment processors (e.g., PayPal, Paddle, Wise), form and support tools. They process data on our behalf under agreements and appropriate safeguards.

We may disclose information to comply with law, enforce our policies, or protect rights, property, or safety.

9) International transfers

Your data may be processed in countries other than where you reside. We use appropriate safeguards (such as contractual clauses) where required by law.

10) Data retention

Comments and metadata: Retained indefinitely to auto‑approve future comments.
Accounts (if applicable): Stored while your account is active. You may view, edit, or delete your information (except username). Site admins can also see and edit.
Transactional records: Kept for legal, tax, and accounting purposes.
General inquiries: Retained as needed to manage our relationship.

11) Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data; to object or restrict processing; and to withdraw consent. To exercise rights, contact support@itteam.co.il. We may verify your identity before responding.

12) Security

We use administrative, technical, and organizational measures appropriate to the risk to protect personal data. No method of transmission or storage is 100% secure.

13) Children

Our website and services are not directed to children under 16. We do not knowingly collect data from children.

14) Payments

We may use third‑party processors/merchants (e.g., PayPal, Paddle, Wise). We do not store full card details. Payment providers process your data under their own terms and privacy policies.

15) Changes to this policy

We may update this policy periodically. The effective date above indicates the latest revision.

16) Contact us

For privacy questions or requests: support@itteam.co.il
Address: Winstone Churchill 2, Netania ,Israel

Note: This policy is a template and should be reviewed by your legal advisor to ensure compliance with your specific obligations.